Effective Date: 06/25/2025
Last Updated: 06/25/2025
ElChu.co (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website www.elchu.co (the “Site”). By using this Site, you agree to the practices described in this policy.
1. Information We Collect
We collect both personal information and non-personal information:
Personal Information
When you make a purchase, contact us, or sign up for our newsletter, we may collect:
Name
Email address
Shipping/billing address
Phone number
Payment details (processed securely via third-party gateways)
Non-Personal Information
We may automatically collect data such as:
IP address
Browser type and version
Pages you visit
Time and date of access
Referral source
2. How We Use Your Information
We use the information we collect to:
Fulfill and manage orders
Respond to your inquiries
Send order updates and promotions (if subscribed)
Improve our website and customer experience
Prevent fraud and ensure website security
3. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with:
Trusted third-party services (e.g., payment processors, shipping providers) to complete your order
Law enforcement or government agencies if required by law
All third-party services we use are required to protect your data and only use it for the intended service.
4. Cookies and Tracking Technologies
We use cookies and similar tracking tools to:
Remember your preferences
Analyze website traffic and behavior
Improve functionality and performance
You can choose to disable cookies through your browser settings, but this may affect your experience on the Site.
5. Email Marketing
If you opt-in to our newsletter, we may send you promotional emails. You can unsubscribe at any time by clicking the “unsubscribe” link in any email or contacting us at info@elchu.co.
6. Data Security
We implement appropriate security measures (SSL encryption, secure payment gateways, etc.) to protect your personal information. However, no method of transmission over the internet is 100% secure.
7. Your Rights
Depending on your location, you may have the right to:
Access the personal information we hold about you
Request corrections or deletions
Opt out of marketing communications
Request a copy of your data
To exercise any of these rights, contact us at info@elchu.co.
8. Children’s Privacy
Our website is not intended for children under 13. We do not knowingly collect personal information from minors.
9. Changes to This Policy
We may update this Privacy Policy occasionally. Any changes will be posted on this page with a revised “Last Updated” date. We encourage you to review it regularly.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, contact us at:
📧 info@elchu.co